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What happens if my order shows as delivered, but I don’t have it?Updated a year ago

Didn't receive your order even though the tracking link says it was delivered?

If you think your package is lost or missing, we advise you to check with the members of your household or neighbors to find out if they have received or seen your package. We also recommend you check around your property, as it is possible that the parcel was left there. Secondly, reach out to your local courier to confirm the delivery status.

If after all these checks you still cannot locate your package, please

We do not process refunds for LOST OR STOLEN packages, confirmed DELIVERED by the carrier.

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