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FAQs

Returns & Refunds

You can return items within 90 days of purchase. Items must be in their original packaging with all parts and instructions included. If you received a free item with your order, it must also be returned in a new, unused condition. If the item is not in good condition, the full price of the item will be deducted from your refund.

Please note that Flash Sale items cannot be returned.

The return process typically takes between 1-2 weeks. A return shipping fee of $9.99 will be deducted from your refund and credited back to you. Once we’ve received and inspected your order, the refund will be issued to your payment method. Use the tracking number on your return label to check the status with USPS or FedEx.

Please note that original shipping costs and customs charges are non-refundable.

The exchange process takes between 1-2 weeks, including the time it takes for the item to arrive at our warehouse. No shipping fees will be deducted from your exchange. Once received and inspected, we will process your exchange and ship your order to the original address provided.

If your order arrives with defects or is damaged, you have 90 days to return or exchange it. The item must be in its original packaging and include all parts. A $9.99 shipping and handling fee will apply if you choose to return your order.

If these conditions are not met, the return request will not be processed.


To return or exchange an item, follow these steps:

  1. Click here to begin the process

  2. Use your order number to select the items you want to return or exchange.

  3. Review and submit the request. 

  4. Print the return label, attach it to the package, and drop it off at your local carrier. 

  5. If you are processing an exchange, the new item will be shipped once we receive your original item. 

Shipping & Delivery

We process orders within 1 business day. Orders placed on weekends or holidays will be processed on the next business day. Please note that processing times may vary during peak seasons. You will receive a confirmation email with tracking information once your order has shipped.

Delivery usually takes 3-7 business days from the carrier receiving the package. Times may vary depending on the carrier and during peak seasons.

Yes, you can update your shipping address before your order ships from our warehouse. To do this, simply contact our customer service team at [email protected]. Please note that once the order has shipped, the address cannot be changed. We are not responsible for lost or misdelivered shipments due to incorrect address information, and refunds are not provided for packages confirmed as delivered by the carrier.

If your tracking link shows the package as delivered but you have yet to receive it, check with household members and neighbors, and around your property. Contact your local courier to confirm the delivery status. We do not process refunds for lost or stolen packages confirmed as delivered by the carrier.

We do not process refunds for lost or stolen packages confirmed as delivered by the carrier. Vibro Sculpt is not responsible for these packages. However, we review each case individually at our discretion.

We ship through FedEx, DHL, and USPS.

Yes, we offer free shipping on orders over $129. For orders under $129, a shipping fee of $4.99 applies.

Yes, we ship worldwide. Please note that international shipping charges do not include customs, import duties, or tax fees. These fees are determined by your country and are your responsibility. For specific details on these charges, we recommend contacting your local customs office.

No, Vibro Sculpt is an online-only store. Make purchases through our website vibrosculpt.com to avoid counterfeit products. 

Payments

Your payment and personal details are always secure with us. We use SSL (Secure Sockets Layer) software to encrypt all sensitive information, such as credit card numbers, names, and addresses, ensuring that they remain protected.

We accept debit/credit cards, PayPal, GooglePay, CashApp, and installment options via AfterPay and Shop Pay (Affirm). Payment options available in your country will be displayed at checkout.

For immediate payments, your card will be charged once authorized, and you’ll receive a confirmation email. For Buy Now, Pay Later options like Shop Pay or AfterPay, you'll receive an invoice with payment details within 24 hours.

What you’re seeing is likely an authorization hold by your bank to ensure you have sufficient funds. This hold will be released once the payment is processed successfully.

Clear your browser’s cookies and cache, close all tabs, and try again. If issues persist, take a screenshot or short video of the problem and contact us for assistance.

To pay with a gift card, follow these steps: 

  1. Add items to your cart and proceed to checkout.

  2. Enter the gift card code in the “Discount code or gift card” box.

  3. Click apply, then continue to payment.

  4. If the purchase exceeds the gift card balance, use another payment method for the remaining amount.

To apply a promo code to your order, follow these steps:

  1. Add items to your cart and proceed to checkout.

  2. Enter the promo code in the “Discount code or gift card” box.

  3. Click apply, then continue to payment.

  4. Promo codes must be entered at checkout and cannot be applied afterward. Only one code can be used per order, and some codes have specific conditions.

If you file a dispute or chargeback with your bank, it typically takes at least 75 days to resolve. Please note that during this period, any processes initiated with us (such as returns, exchanges, or warranty claims) will be paused until a decision is reached by the bank.

Subscription Program

When you sign up for a Vibro Sculpt Subscription, you'll be charged automatically for each order until you either cancel or pause your subscription.

No, it's up to you to manage their subscription and skip unwanted orders. Changes must be made four days before the next shipment to pause, skip, or delay the order. Otherwise, the products will be shipped as scheduled.

Yes, simply email our Customer Care Team at [email protected] to adjust the frequency of your shipments.

Yes, simply email our Customer Care Team at [email protected] at least four days before the next shipment to pause your subscription.

Yes, you can cancel or pause your subscription anytime. Just request any changes at least four days before your next order date. We also send a reminder email five days before your scheduled ship date for adjustments.

Terms & Conditions
  • Unless otherwise specified, product prices already reflect discounts.

  • All offers are available while supplies last.

  • Offers are not valid on prior purchases, taxes, or shipping and processing charges.

  • Customers are responsible for paying applicable sales tax.

  • Only one discount code can be applied per purchase.

  • Promotions have no cash value and cannot be exchanged for cash.

  • Offers cannot be sold or bartered.

  • Promotions are void where prohibited, taxed, or otherwise restricted by law.

  • Returning any part of the purchase will result in the loss of the promotional offer or a charge equal to the value of the offer.

  • Vibro Sculpt reserves the right to end or modify any promotion at any time.

  • Promo codes are not valid for past orders and cannot be added later by you or Customer Service.

  • Additional restrictions may apply.

  • Free gifts are available only while supplies last.

  • Limit one (1) free gift per order.

  • A minimum purchase is required to qualify for a free gift (if applicable).

  • Free gifts are automatically added to your cart once the threshold is reached.

  • Free gifts are subject to change without prior notice.

  • Additional restrictions may apply.

This Guarantee does not cover: (i) products purchased from unauthorized resellers or distributors; (ii) products that have been subjected to abuse, misuse, negligence, accident, alteration or accidental damage, including, but not limited to, contact with liquid; (iii) products that have been used for purposes other than those for which they were designed or intended; (iv) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (v) to defects caused by normal wear and tear or otherwise due to the normal aging of the product, including, but not limited to noise; (vi) any damage resulting from failure to follow product instructions, improper usage, or failure to perform routine maintenance; (vii) products sold “AS IS” or similar notions and does not cover consumable parts such as charging cables, removable components of the device, storage pouches, or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (viii) unauthorized repairs or modifications; or (ix) if any serial number has been removed or defaced from the product. When a product or part is exchanged, the original item becomes Vibro Sculpt’s property.

This Guarantee does not apply to any non-branded products. Vibro Sculpt does not warrant that the operation of its products will be uninterrupted or error-free. Vibro Sculpt is not responsible for damage arising from failure to follow instructions relating to the product’s use.

For Customers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by this Guarantee are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights. For a full understanding of your rights, you should consult the laws of your country, province, or state.

Any missing item from an order must be reported within 5 business days of delivery. Any complaints made after this period will not qualify for replacement or refund. Customers are responsible for inspecting their orders upon delivery and reporting any issues within the specified timeframe.

Cashback

After placing an order that includes cashback, you will receive an email detailing the cashback amount that you will receive along with choosing your preferred method to redeem the cashback.

You can choose from the following options:

  • Visa Card: Delivered via email with the cashback amount. It can be used anywhere that accepts Visa.
  • Gift Card: Offers a higher cashback percentage. Delivered via email and can only be used at our store.

Cashback can only be redeemed once all terms and conditions are met.

  • The Visa or Gift Card can only be activated after the guarantee period.
  • You cannot return any products within the guarantee period.
  • Cashback offers cannot be combined with discount codes. If combined, they will cancel each other out.

You will receive your Visa Card or Gift Card after meeting all the terms and conditions, and once the guarantee period has passed.

Yes, the Visa Card can be used at any store or place that accepts Visa.

No, the Gift Card can only be used at our store.

The Gift Card option typically offers a higher cashback percentage, making it a better deal if you plan to make more purchases from our store.

If you try to combine cashback with discount codes, they will cancel each other out, and neither will be applied.

No, once you have redeemed the cashback, you cannot return the product within the guarantee period.

Device Specifications

Technology Advancements 

  • Vibro Sculpt: Equipped with original VibroBuff™Technology.
  • Vibro Sculpt Pro: Equipped with Vibro Wave 3D Oscillation Technology for faster and improved results. 

Wireless Functionality

  • Vibro Sculpt: Requires a wired connection.
  • Vibro Sculpt Pro: Operates wirelessly, providing greater convenience.

Enhanced Features

  • Vibro Sculpt: Offers limited customizable vibration settings, no battery life is included since a wired connection is required for use.
  • Vibro Sculpt Pro: Offers advanced customizable vibration settings, a wider range of targeted device pads, up to 10 hours of battery life, and improved ergonomic design.

We recommend using the device on each body area for 15 minutes.

Yes, we ensure that our devices are equipped with FDA-registered technology for safe and effective body sculpting.

For best results, we recommend using either of the devices for 15 minutes per body area, 3-4 times a week. Consistency is key to achieving noticeable improvements. Additionally, users should follow the provided user manual for usage instructions and safety precautions.

  • Purchase from Our Official Website: To guarantee you are buying an authentic Vibro Sculpt product, visit www.vibrosculpt.com.
  • Check the Packaging: Look for high-quality materials, clear branding, and logos. Counterfeit items often have poor-quality packaging, misspellings, or inconsistent branding.
  • Verify the Serial Number: Confirm the product’s authenticity with our support team using the serial number.
  • Examine Product Quality: Counterfeit products typically have low quality, poor finishes, or noticeable defects.
  • Compare Prices: Authentic Vibro Sculpt products are consistently priced across official and authorized channels; significantly lower prices may indicate a counterfeit.

Previous customers have mentioned that using our device on their back can be trickier compared to other areas. However, after a couple of sessions, they quickly got the hang of it.

The devices can be used on the thighs, glutes, arms, and abdomen. Avoid using the device on sensitive areas like the face or neck. Always follow the provided instructions for safe and effective usage.

The voltage does change in countries such as those in Asia and Europe. We recommend double-checking the specific region you will be traveling to since voltage and outlets can vary. Typically, types C, E, and F outlets are the most common in these regions.


Vibro Sculpt

Vibro Sculpt is a body contouring and toning device designed to help reduce the appearance of cellulite and improve skin firmness. It uses high-frequency vibrations to massage targeted areas, promoting lymphatic drainage and enhancing blood circulation. The device is ergonomically designed for comfortable handling during use.

Vibro Sculpt works by emitting high-frequency vibrations that penetrate the skin and stimulate underlying muscles. This helps improve blood flow, promote lymphatic drainage, and reduce the appearance of cellulite, leading to smoother and firmer skin over time. Its customizable vibration settings allow users to adjust intensity levels according to their preference and comfort.

No, the Vibro Sculpt device is not wireless and needs to be plugged in during use. However, its ergonomic design and lightweight construction make it easy to maneuver during treatments.

To clean Vibro Sculpt, wipe the surface with a damp cloth after each use. Ensure the device is unplugged and completely dry before storing. Avoid using harsh chemicals or immersing the device in water. Regular cleaning and maintenance help prolong the lifespan of the device and ensure optimal performance.

Yes, Vibro Sculpt is suitable for all skin types. We recommend avoiding the use of the device on dry skin and applying Vitamin C Oil before use to prevent any irritation. 

Vibro Sculpt Pro

Vibro Sculpt Pro is an advanced version of the Vibro Sculpt device. Its Vibro Wave 3D oscillation technology uses painless quiet spinning at 3,800 RPMs for more effective results. Additionally, It comes with added features such as wireless functionality, and an extended, 10-hour battery life.

Vibro Sculpt Pro operates similarly to the original Vibro Sculpt but includes advanced features like wireless operation and customizable vibration settings. These enhancements allow for greater flexibility and more personalized treatments, making it easier to target specific areas effectively.

The device needs 3 hours to charge fully. Once fully charged, it provides a battery life of up to 10 hours.

Yes, Vibro Sculpt Pro is wireless, providing more convenience and flexibility during use. Its wireless functionality allows users to use the device from any location without being restricted by power outlets, enhancing the overall user experience.

Clean Vibro Sculpt Pro similarly to the original device by wiping it with a damp cloth. Ensure the device is powered off and dry before storing. Follow any additional maintenance guidelines provided in the user manual for optimal performance and longevity. Regular cleaning and maintenance are essential for ensuring safe and effective usage of the device.

Yes, Vibro Sculpt Pro is suitable for all skin types. However, we strongly recommend always using the Vitamin C Oil, especially when using the Contour Pad, Wave Pad, or Ion Pad, as these apply more pressure to the skin. 

Gels & Oils

We recommend starting with one of our oils and massaging it in circular motions before use (note: use the Vitamin C Oil in the morning and the Retinol Oil at night). After your session, apply the desired gel.

The gels can be applied to any targeted area, including the abdomen, legs, arms, glutes, back, and thighs. The choice of gel depends on your specific goals and the desired outcome for each area.

We recommend not combining the gels or oils at the same time. Doing so risks the outcomes and effectiveness of each formula. Using them simultaneously can diminish their overall effectiveness.

None of our gels or oils leave stains. Ensure they are fully absorbed if you plan to wear clothing over the area.

No, they are not suitable for facial application, it is specifically formulated for body use only.

Yes, our formulas are suitable for all skin types including normal, dry, oily, combination, and sensitive skin. However, if you have any specific skin conditions, it's best to consult your dermatologist before use.

The Vitamin C Oil is a daytime oil formulated with Vitamin C, Rosehip Oil, Apricot Kernel Oil, Grapefruit Seed Oil, and other natural oils to improve skin appearance, firm the belly, tighten the skin, stimulate collagen production, and reduce water retention while smoothing cellulite. 

Our Vitamin C Oil is specially formulated to tighten and tone your skin, improving its appearance and enhancing results. Regular body oils won't provide the same benefits as our Vitamin C Oil due to their different ingredients.

The Retinol Oil is a nighttime body toning oil formulated with Retinol, Vitamin C, Rosehip Oil, Apricot Oil, and Grapefruit Seed Oil to enhance the firmness, tightness elasticity, and overall rejuvenation of your skin.

During your nighttime routine, apply the oil and gently massage it into your skin with Vibro Sculpt for 15 minutes, then re-apply another layer before bedtime on your target area. This allows the oil to work overnight.

Our Smooth Gel is a bodycare gel formulated with Sunflower Oil, Caffeine, and Guarana Seed to smooth cellulite visibility, enhance skin elasticity, promote circulation, and tone the skin.

The Sculpt Gel is a bodycare gel formulated with Caffeine, Apricot, Hyaluronic Acid, and Vitamin C to rejuvenate and strengthen the skin, tighten the figure, smoothen uneven skin, and contour the body.

Device Pads

The Pro Pads are slightly larger and designed specifically for Vibro Sculpt Pro. 

Original pads won’t fit the Vibro Sculpt Pro and Pro Pads won’t fit the original Vibro Sculpt.

Each pad enhances the treatment experience by serving a specific function—sculpting, tightening, or smoothing the skin. The White Pad is an all-around pad designed to sculpt the body with a soft, towel-like texture. Blue Pad is softer and silkier, focusing on tightening the skin, and ideal for targeted areas. Lastly, the Orange Pad is perfect for use with gels and oils, providing a smooth and silky feel to the body. 

We suggest washing the Contour Pads every 5 uses. This prevents them from becoming oversaturated or too dirty, helping to maintain the fabric’s optimal performance. 

We suggest replacing the Contour Pads every 3 months to maintain their effectiveness.

Place them inside a mesh laundry bag and set your washing machine to the delicate cycle. After washing, hang the pads to air dry, avoiding the use of a dryer to maintain the quality.

The White Sculpting Pads are all-around pads designed to sculpt the body and offer a deep massage penetration. Having a soft, towel-like texture, it’s suitable for dry or moisturized skin.

We suggest washing the Sculpting Pads every 5 uses. This prevents them from becoming oversaturated or too dirty, helping to maintain the fabric’s optimal performance.

We suggest replacing the Sculpting Pads every 3 months to maintain their effectiveness.

Place them inside a mesh laundry bag and set your washing machine to the delicate cycle. After washing, hang the pads to air dry, avoiding the use of a dryer to maintain the quality.