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Vibro Sculpt

Access the Vibro Sculpt Help Center for FAQs, product support, and order assistance. Get answers fast and manage your subscriptions.

Vibro Sculpt Help Center | Customer Support

When will my order be shipped?

How long does delivery take?

Can I change or fix my shipping address?

What happens if the carrier cannot deliver the order?

What happens if my order is lost, stolen, or marked as delivered?

How much is your shipping fee?

Do you ship worldwide?

Which shipping companies do you use?

Do you have physical stores?

Shipping & Delivery

What is Onward?

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Stolen or Missing Packages

Damaged Items

Missing Items

Quality Issues (Satisfaction Guarantee)

Stuck in Transit

Onward Protection

What payment methods do you accept?

What should I do if the page is freezing?

How do you keep payment information safe?

When will my order be charged?

Why was I charged twice?

How do I pay using a gift card?

How do I apply a promo code?

How are chargebacks and disputes handled?

Payments

What is your return policy?

How can I return or exchange an item?

How does your 90-day money-back guarantee work?

What happens if I don’t return everything in my order?

How long does a return process take?

How long does an exchange process take?

Returns & Exchanges

What’s a recurring subscription?

Can I change the frequency of my shipments after I placed my initial order?

Can I pause my subscription if I’m out of town or need a break?

Can I cancel my subscription anytime?

Can I cancel a subscription after it's been shipped?

What is your early cancellation policy?

Is my subscription order eligible for other discounts?

Can I Return Multiple Recurring Orders from My Subscription?

What happens if an item in my subscription is lost, stolen, or damaged?

Subscription Program

Promotional Policy

Free Gift Policy

Free Gift Return Policy

Guarantee Policy

Missing / Damaged Items Policy

Stalled Shipment Policy

Terms & Conditions

What is Vibro Sculpt?

How does Vibro Sculpt work?

Can I use it if I have sensitive skin?

Is Vibro Sculpt wireless?

How do I clean and maintain Vibro Sculpt?

What is Vibro Sculpt Pro?

How does Vibro Sculpt Pro work?

Is Vibro Sculpt Pro wireless?

How long does Vibro Sculpt Pro take to charge?

How do I clean and maintain Vibro Sculpt Pro?

Vibro Sculpt Pro

What are the main differences between Vibro Sculpt and Vibro Sculpt Pro?

Are the devices FDA Registered?

Does the voltage change in countries like Asia and Europe?

Can I use both devices on all body areas?

How long can I use the devices on my body?

How often should I use these devices?

Are there areas that are trickier to target compared to others?

How can I identify the counterfeits?

Device Specifications

How do I know which gel to use and where to apply it?

In what order do I apply the gels or oils?

Can I apply two different gels or oils at the same time?

Are the gels and oils safe for all skin types?

Can I use the gels or oils on my face?

Do the gels or oils leave stains?

Why should I use the Vitamin C Oil instead of my usual body oil?

What is the Vitamin C Oil and what are its benefits?

What is the Retinol Oil and what are its benefits?

How should I use the Retinol Oil for best results?

What is the Smooth Gel and what are its benefits?

What is the Sculpt Gel and what are its benefits?

Gels & Oils

Is there a difference between the Pro Pads and Original Pads?

What are the differences between the Contour Pads?

When should I wash the Contour Pads?

How do I wash the Contour Pads?

When should I replace the Contour Pads?

What are the benefits of the Sculpting Pads?

When should I wash the Sculpting Pads?

How do I wash the Sculpting Pads?

When should I replace the Sculpting Pads?

Device Pads

If you need info on delivery times and procedures

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