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Returns & Refunds

Find all you need regarding our return policies and processes

What is your return policy?

Sometimes, things just don't work out. It happens!. At Vibro Sculpt, you can return an item within 90 days from the date of delivery. If you exceed this timeframe, unfortunately, we won't be able to offer a refund, store credit, or exchange. Gave it

How can I return an item?

Gave it a good spin and still didn’t see the results you wanted? All items acceptable for return must be within the 90 days of purchase in original Vibro Sculpt packaging and must include all parts and instructions. Additional add-ons must be returne

I returned my order, how long does the refund take?

When you return an VIBRO SCULPT item, the returns usually take from 1 to 2 weeks to arrive in our warehouse. We always recommend keeping the tracking information. Once the package has been delivered to us and inspected, we will proceed with the refun

How can I track my return?

You can check the status of your return using the tracking number on the return label provided (see image below) at USPS or FedEx. USPS LabelFedEx Label.

How does your 90-Day Money Back guarantee work?

Did you receive your items damaged or defective? Our 90 Days Money Back Guarantee also covers defects in materials and workmanship of your Vibro Sculpt device. If you discover a defect in your device before the 90-Day period expires we got you for an

What happens if my order shows as delivered, but I don’t have it?

Didn't receive your order even though the tracking link says it was delivered?. If you think your package is lost or missing, we advise you to check with the members of your household or neighbors to find out if they have received or seen your packag

How long does it take for a refund/exchange to be processed?

Please allow 10-14 business days for Exchanges/Returns to be processed.

How do I ship my items to be refunded?

1. The packaging/box must be the original one used and in perfect condition. Do not return in a box different form the ORIGINAL Vibro Sculpt packaging, nor in large, bulky packaging. 2. Securely pack items with labels and tags, inside the original pa

How do I know if I qualify for a return?

If you are still within 90 days of purchase and you didn’t see the results you wanted, your order is acceptable for return. returned in the original Vibro Sculpt packaging. You must include all parts and instructions. Additional add-ons, if they are

My return request is under review, what should I do?

When you create a return request, sometimes our system detects that we need to review the issue according to our policy before approving your return. We will be reaching out to you in the shortest timeframe requesting more information or photos if ne

What if my item is faulty, do you have a warranty?

If you received your items damaged or defective, we have your back! Our 90 Days Money Back Guarantee also covers defects in materials and workmanship of your Vibro Sculpt device. If you discover a defect in your device just before the 90-Day period e

How should I prepare my package for return?

Wait…. The 90-Day Money Back Guarantee is only for first time purchases and delivered within the US.